轩扬_6045 The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the talker is not. 三大盲点是语调、表情和身体语言。听者清楚地意识到这些方面,而说者则意识不到。 —— 道格拉斯・斯通 《高难度谈话》